What is hkayraTM policy on returns and exchanges?

We observe the best control guidelines and guarantee that every item is made with the consideration and workmanship that our clients anticipate. As an approach, we don't offer returns or trades on items conveyed in ideal condition according to the request put. What's more, anything bought at a bargain can't be returned except if there is a weaving/shading issue or some other significant imperfection with the item.

In case there is an issue or the product is damaged, the product can be exchanged - please email us details and images (if applicable) within 7 days of order receipt at info@hkayra. You will be asked to courier the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). Only after careful review of the returned product by our quality team, will the decision to exchange the product be made and the requested size be delivered to you. Please note that the shipping of the exchanged products depends on the availability of the requested size. In case the size is not available, the money will be refunded back to you in the form of online credit. The return offer is only valid on products purchased on full price and not applicable on products purchased during a special promotion or sale.

What if a piece is delivered damaged or delivered incorrectly?

If your order is wrongfully delivered (item delivered is different from the order placed online) or has a genuine quality issue, then we are open to extending a full refund or re-fulfilling your order. To return or exchange a product, please email us within 48 hours of order receipt at info@hkayra.com. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the products.

What is your order cancellation policy?

Orders may be cancelled within 24 hours of placing an order online. In the event of a cancellation, your payment will be returned to your account within 2 weeks.

What is your refund policy?

In case an order is cancelled or a product is delivered damaged or delivered incorrectly, please email us at info@hkayra.com within 48 hours of order receipt with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our team will look into the issue and revert back within 48 hours.

How will refunds be processed?

All refunds will be directly transferred to your bank account within 14 business days of reaching out to our customer care team.